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Answers to common questions about Bigs Bili\u015fim managed IT, outsourcing, remote support and infrastructure operations services.<\/p>\n<\/div>\n\nWhat are Managed IT & Outsourcing Services?<\/summary>\nManaged IT & Outsourcing Services allow organizations to receive ongoing technical support, infrastructure management and specialized IT expertise from an external partner. Bigs Bili\u015fim helps companies operate servers, cloud systems, networks, security controls and user support processes with a scalable service model.<\/div>\n<\/details>\n
\nWhat types of IT systems can Bigs Bili\u015fim manage?<\/summary>\nBigs Bili\u015fim can manage Windows and Linux servers, Active Directory, Exchange, DNS, IIS, MSSQL, VMware, Hyper-V, Citrix, Azure, AWS, network devices, backup systems, monitoring tools and related enterprise infrastructure components.<\/div>\n<\/details>\n
\nDo you provide remote IT support?<\/summary>\nYes. Bigs Bili\u015fim provides remote IT support for infrastructure operations, server administration, incident response, troubleshooting, monitoring, patching, user support and operational reporting. On-site support can also be planned depending on project or customer needs.<\/div>\n<\/details>\n
\nCan Bigs Bili\u015fim provide dedicated IT resources?<\/summary>\nYes. Bigs Bili\u015fim can provide dedicated or flexible IT resources based on customer requirements. This may include system administrators, cloud engineers, DevOps engineers, support specialists or project-based technical consultants.<\/div>\n<\/details>\n
\nWhat is the difference between managed IT and project-based IT support?<\/summary>\nManaged IT is an ongoing service model focused on daily operations, monitoring, incident response, maintenance and continuous improvement. Project-based IT support is focused on a defined task such as migration, upgrade, server deployment, cloud setup or DevOps implementation.<\/div>\n<\/details>\n
\nCan you support both cloud and on-premise environments?<\/summary>\nYes. Bigs Bili\u015fim supports cloud, on-premise and hybrid environments. This includes Azure, AWS, local data centers, virtualization platforms, Windows\/Linux servers, Active Directory, networking and integration between cloud and internal systems.<\/div>\n<\/details>\n
\nDo you provide monitoring and reporting as part of managed IT services?<\/summary>\nYes. Monitoring and reporting can be included in managed IT services. Bigs Bili\u015fim can provide infrastructure monitoring, alert handling, incident tracking, monthly reports, service visibility dashboards and AI-assisted monitoring workflows where suitable.<\/div>\n<\/details>\n
\nWhat is ADIM and how does it improve managed IT services?<\/summary>\nADIM is Bigs Bili\u015fim’s AI-powered autonomous monitoring and remediation platform. It combines Zabbix monitoring, AI decision-making and automated runbooks to detect, diagnose and resolve infrastructure incidents \u2014 often within seconds. Critical actions always require human approval, and all activity is visible through customer-facing dashboards. ADIM is included as part of our managed IT service model where suitable.<\/div>\n<\/details>\n
\nHow do you handle security in managed IT services?<\/summary>\nBigs Bili\u015fim includes security-focused practices such as access control, patching support, firewall and VPN administration, backup checks, endpoint protection, hardening, vulnerability reduction, log review and compliance-oriented operational improvements.<\/div>\n<\/details>\n
\nWhich companies benefit most from managed IT outsourcing?<\/summary>\nManaged IT outsourcing is especially useful for companies that need reliable infrastructure support but do not want to expand their internal IT team for every skill area. It is also valuable for organizations with hybrid infrastructure, limited internal capacity, recurring incidents or project-heavy IT operations.<\/div>\n<\/details>\n
\nHow can a company start working with Bigs Bili\u015fim?<\/summary>\nThe first step is to define your current infrastructure, support needs, service expectations and priority risks. Bigs Bili\u015fim can then prepare a managed service, outsourcing or project-based engagement model with clear scope, responsibilities and reporting.<\/div>\n<\/details>\n<\/div>\n<\/section>\n
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