{"id":1134,"date":"2021-12-18T13:12:26","date_gmt":"2021-12-18T10:12:26","guid":{"rendered":"https:\/\/www.bigsbilisim.com\/?page_id=1134"},"modified":"2026-08-05T16:44:02","modified_gmt":"2026-08-05T13:44:02","slug":"managed-it-outsourcing-services","status":"publish","type":"page","link":"https:\/\/www.bigsbilisim.com\/tr\/services\/managed-it-outsourcing-services\/","title":{"rendered":"Y\u00f6netilen BT ve D\u0131\u015f Kaynak Kullan\u0131m\u0131"},"content":{"rendered":"

Managed IT & Outsourcing Services<\/h1>\n

Efficient. Scalable. Reliable. \u2014 Managed IT & Outsourced IT Services by Bigs Bili\u015fim<\/strong><\/p>\n

At Bigs Bili\u015fim<\/strong>, we provide comprehensive Managed IT &\u00a0Outsourcing Services<\/strong> designed to optimize your IT investments, reduce operational overhead, and ensure constant system reliability \u2014 whether your organization needs full IT department support or targeted technical expertise.<\/p>\n

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What We Offer<\/h3>\n

Flexible Remote & On-Site IT Support<\/strong><\/h4>\n
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  • Proactive ticket and incident management<\/li>\n
  • SLA-backed response and resolution times<\/li>\n
  • Windows, Linux, macOS, networking, and hardware support<\/li>\n<\/ul>\n

    Infrastructure Management<\/strong><\/h4>\n
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    • Virtualization (VMware, Hyper-V, Citrix)<\/li>\n
    • Server, storage (SAN\/NAS), and network administration<\/li>\n
    • Active Directory, Exchange, and Linux systems<\/li>\n<\/ul>\n

      Helpdesk & User Support<\/strong><\/h4>\n
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      • Multi-channel helpdesk: phone, email, chat, portal<\/li>\n
      • Tiered support model: Tier\u20111 triage, Tier\u20112 escalation<\/li>\n
      • End-user training and documentation<\/li>\n<\/ul>\n

        Cloud & Hybrid Management<\/strong><\/h4>\n
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        • Azure & AWS administration and billing optimization<\/li>\n
        • Migration planning and cloud-native workload deployment<\/li>\n
        • Hybrid setups with on\u2011prem integrations<\/li>\n<\/ul>\n

          Security & Compliance Services<\/strong><\/h4>\n
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          • VPN, firewall, IDS\/IPS administration<\/li>\n
          • Antivirus, patching, backup, and DR strategy<\/li>\n
          • SIEM monitoring, vulnerability scanning, DLP enforcement<\/li>\n<\/ul>\n

            Project-Based Support<\/strong><\/h4>\n
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            • Migrations, upgrades, server builds<\/li>\n
            • DevOps support on-prem and cloud<\/li>\n
            • Help with infrastructure automation & scripting<\/li>\n<\/ul>\n
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              Why Outsource with Us?<\/h3>\n
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              • Cost Efficiency<\/strong>: Scale support without hiring overhead<\/li>\n
              • Skill Access<\/strong>: Gain specialized IT expertise on-demand<\/li>\n
              • Reliability<\/strong>: Redundant support with clear SLAs<\/li>\n
              • Focus<\/strong>: Let your team concentrate on core business<\/li>\n
              • Compliance<\/strong>: Knowledgeable about KVKK, GDPR, ISO 27001<\/li>\n<\/ul>\n
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                How It Works<\/h3>\n
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                1. Define<\/strong> \u2013 Scope your needs and SLAs<\/li>\n
                2. Plan & Onboard<\/strong> \u2013 Credential setup, access, and ticketing tools<\/li>\n
                3. Operate<\/strong> \u2013 Deliver full support and maintenance<\/li>\n
                4. Measure<\/strong> \u2013 KPI monitoring and monthly reporting<\/li>\n
                5. Optimize<\/strong> \u2013 Regular reviews and continuous improvement<\/li>\n<\/ol>\n
                  \n

                  Business Outcomes<\/h3>\n
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                  • Reduced downtime & faster incident resolution<\/li>\n
                  • Optimized IT resource usage<\/li>\n
                  • Consistent updates and patching<\/li>\n
                  • Clear visibility with performance reporting<\/li>\n
                  • Reliable disaster recovery readiness<\/li>\n<\/ul>\n

                    Frequently Asked Questions<\/span><\/p>\n

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                    \n
                    \n

                    Answers to common questions about Bigs Bili\u015fim managed IT, outsourcing, remote support and infrastructure operations services.<\/p>\n<\/div>\n

                    \nWhat are Managed IT & Outsourcing Services?<\/summary>\n
                    Managed IT & Outsourcing Services allow organizations to receive ongoing technical support, infrastructure management and specialized IT expertise from an external partner. Bigs Bili\u015fim helps companies operate servers, cloud systems, networks, security controls and user support processes with a scalable service model.<\/div>\n<\/details>\n
                    \nWhat types of IT systems can Bigs Bili\u015fim manage?<\/summary>\n
                    Bigs Bili\u015fim can manage Windows and Linux servers, Active Directory, Exchange, DNS, IIS, MSSQL, VMware, Hyper-V, Citrix, Azure, AWS, network devices, backup systems, monitoring tools and related enterprise infrastructure components.<\/div>\n<\/details>\n
                    \nDo you provide remote IT support?<\/summary>\n
                    Yes. Bigs Bili\u015fim provides remote IT support for infrastructure operations, server administration, incident response, troubleshooting, monitoring, patching, user support and operational reporting. On-site support can also be planned depending on project or customer needs.<\/div>\n<\/details>\n
                    \nCan Bigs Bili\u015fim provide dedicated IT resources?<\/summary>\n
                    Yes. Bigs Bili\u015fim can provide dedicated or flexible IT resources based on customer requirements. This may include system administrators, cloud engineers, DevOps engineers, support specialists or project-based technical consultants.<\/div>\n<\/details>\n
                    \nWhat is the difference between managed IT and project-based IT support?<\/summary>\n
                    Managed IT is an ongoing service model focused on daily operations, monitoring, incident response, maintenance and continuous improvement. Project-based IT support is focused on a defined task such as migration, upgrade, server deployment, cloud setup or DevOps implementation.<\/div>\n<\/details>\n
                    \nCan you support both cloud and on-premise environments?<\/summary>\n
                    Yes. Bigs Bili\u015fim supports cloud, on-premise and hybrid environments. This includes Azure, AWS, local data centers, virtualization platforms, Windows\/Linux servers, Active Directory, networking and integration between cloud and internal systems.<\/div>\n<\/details>\n
                    \nDo you provide monitoring and reporting as part of managed IT services?<\/summary>\n
                    Yes. Monitoring and reporting can be included in managed IT services. Bigs Bili\u015fim can provide infrastructure monitoring, alert handling, incident tracking, monthly reports, service visibility dashboards and AI-assisted monitoring workflows where suitable.<\/div>\n<\/details>\n
                    \nHow do you handle security in managed IT services?<\/summary>\n
                    Bigs Bili\u015fim includes security-focused practices such as access control, patching support, firewall and VPN administration, backup checks, endpoint protection, hardening, vulnerability reduction, log review and compliance-oriented operational improvements.<\/div>\n<\/details>\n
                    \nWhich companies benefit most from managed IT outsourcing?<\/summary>\n
                    Managed IT outsourcing is especially useful for companies that need reliable infrastructure support but do not want to expand their internal IT team for every skill area. It is also valuable for organizations with hybrid infrastructure, limited internal capacity, recurring incidents or project-heavy IT operations.<\/div>\n<\/details>\n
                    \nHow can a company start working with Bigs Bili\u015fim?<\/summary>\n
                    The first step is to define your current infrastructure, support needs, service expectations and priority risks. Bigs Bili\u015fim can then prepare a managed service, outsourcing or project-based engagement model with clear scope, responsibilities and reporting.<\/div>\n<\/details>\n<\/div>\n<\/section>\n
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                    Ready to strengthen your IT operations?<\/h2>\n

                    Tell us about your infrastructure, security, or automation challenge and a senior engineer will get back to you within one business day.<\/p>\n

                    Talk to an Engineer<\/a><\/p>\n<\/div>\n