{"id":1591,"date":"2025-07-04T19:07:25","date_gmt":"2025-07-04T16:07:25","guid":{"rendered":"https:\/\/www.bigsbilisim.com\/?page_id=1591"},"modified":"2026-08-04T23:03:40","modified_gmt":"2026-08-04T20:03:40","slug":"remote-support-model","status":"publish","type":"page","link":"https:\/\/www.bigsbilisim.com\/tr\/company\/remote-support-model\/","title":{"rendered":"Uzaktan Destek Modeli"},"content":{"rendered":"<h1>Uzaktan BT Destek Modeli<\/h1>\n<p><strong>Modern i\u015fletmeler i\u00e7in g\u00fcvenli, \u00f6l\u00e7eklenebilir ve esnek uzaktan BT deste\u011fi.<\/strong><\/p>\n<p>Bigs Bili\u015fim, s\u00fcrekli yerinde bulunmay\u0131 gerektirmeden son kullan\u0131c\u0131lar\u0131, sunucular\u0131 ve altyap\u0131y\u0131 desteklemek \u00fczere tasarlanm\u0131\u015f, tamamen y\u00f6netilen bir Uzaktan Destek Modeli sunmaktad\u0131r.<\/p>\n<p>Uzaktan BT destek hizmetlerimiz, teknik destek, sunucu y\u00f6netimi, izleme, sorun giderme, otomasyon ve altyap\u0131 bak\u0131m\u0131 yoluyla kurulu\u015flar\u0131n sistemlerini daha verimli bir \u015fekilde i\u015fletmelerine yard\u0131mc\u0131 olur.<\/p>\n<h2>Uzaktan Destek Modelimiz Neleri \u0130\u00e7eriyor?<\/h2>\n<ul>\n<li>Kullan\u0131c\u0131lar, sunucular ve altyap\u0131 i\u00e7in uzaktan BT deste\u011fi.<\/li>\n<li>Windows, Linux ve macOS deste\u011fi<\/li>\n<li>Yard\u0131m masas\u0131 ve biletleme entegrasyonu<\/li>\n<li>Uzaktan masa\u00fcst\u00fc, VPN ve g\u00fcvenli CLI tabanl\u0131 destek<\/li>\n<li>\u0130zleme ve uyar\u0131 tabanl\u0131 olay y\u00f6netimi<\/li>\n<li>SLA tabanl\u0131 yan\u0131t ve \u00e7\u00f6z\u00fcm modelleri<\/li>\n<li>ITIL uyumlu destek ve sorun bildirme s\u00fcre\u00e7leri<\/li>\n<\/ul>\n<h2>Kimler \u0130\u00e7in?<\/h2>\n<p>Uzaktan Destek Modelimiz, dahili BT ekibini geni\u015fletmeden g\u00fcvenilir teknik deste\u011fe ihtiya\u00e7 duyan kurulu\u015flar i\u00e7in uygundur.<\/p>\n<ul>\n<li>K\u00fc\u00e7\u00fck ve orta \u00f6l\u00e7ekli i\u015fletmeler<\/li>\n<li>Da\u011f\u0131t\u0131lm\u0131\u015f ekiplere sahip i\u015fletmeler<\/li>\n<li>Uzaktan \u00e7al\u0131\u015fma \u00f6ncelikli \u015firketler<\/li>\n<li>T\u00fcrkiye&#039;den uygun fiyatl\u0131 BT deste\u011fi arayan uluslararas\u0131 m\u00fc\u015fteriler<\/li>\n<li>Seviye 2 veya Seviye 3 deste\u011fe ihtiya\u00e7 duyan teknoloji ortaklar\u0131<\/li>\n<li>Sistem y\u00f6netimi, izleme ve altyap\u0131 deste\u011fine ihtiya\u00e7 duyan \u015firketler<\/li>\n<\/ul>\n<h2>Teslimat Se\u00e7enekleri<\/h2>\n<h3>Tamamen D\u0131\u015f Kaynakl\u0131 BT Deste\u011fi<\/h3>\n<p>Bigs Bili\u015fim, uzaktan \u00e7al\u0131\u015fan BT departman\u0131n\u0131z olarak kullan\u0131c\u0131 deste\u011fi, altyap\u0131 izleme, sistem bak\u0131m\u0131 ve g\u00fcnl\u00fck operasyonel g\u00f6revleri \u00fcstlenebilir.<\/p>\n<h3>Art\u0131r\u0131lm\u0131\u015f BT Ekipleri<\/h3>\n<p>\u015eirket i\u00e7i BT ekibinizin bir uzant\u0131s\u0131 olarak \u00e7al\u0131\u015fabilir, uzun i\u015fe al\u0131m s\u00fcre\u00e7lerine veya ek tam zamanl\u0131 personele ihtiya\u00e7 duymadan destek kapasitenizi art\u0131rabiliriz.<\/p>\n<h3>Proje Bazl\u0131 Uzaktan Operasyonlar<\/h3>\n<p>Sunucu ge\u00e7i\u015fleri, yama y\u00f6netimi, Active Directory yeniden yap\u0131land\u0131rmas\u0131, izleme uygulamas\u0131 ve altyap\u0131 otomasyonu gibi \u00f6zel uzaktan BT projeleri ger\u00e7ekle\u015ftirebiliriz.<\/p>\n<h2>G\u00fcvenlik ve Uyumluluk<\/h2>\n<p>Uzaktan destek g\u00fcvenli ve kontroll\u00fc olmal\u0131d\u0131r. Bigs Bili\u015fim, m\u00fc\u015fteri ortamlar\u0131n\u0131 korumak i\u00e7in yap\u0131land\u0131r\u0131lm\u0131\u015f eri\u015fim y\u00f6ntemleri ve g\u00fcvenlik uygulamalar\u0131 kullanmaktad\u0131r.<\/p>\n<ul>\n<li>\u015eifrelenmi\u015f uzaktan oturumlar<\/li>\n<li>VPN veya onayl\u0131 arac\u0131 tabanl\u0131 eri\u015fim<\/li>\n<li>M\u00fcmk\u00fcn olan yerlerde iki fakt\u00f6rl\u00fc kimlik do\u011frulama<\/li>\n<li>Rol tabanl\u0131 eri\u015fim kontrol\u00fc<\/li>\n<li>Oturum kay\u0131tlar\u0131 ve denetim izleri<\/li>\n<li>GDPR, KVKK ve ISO 27001 standartlar\u0131na uygun \u00e7al\u0131\u015fma uygulamalar\u0131<\/li>\n<\/ul>\n<h2>Raporlama ve G\u00f6r\u00fcn\u00fcrl\u00fck<\/h2>\n<p>Ger\u00e7ekle\u015ftirilen \u00e7al\u0131\u015fmalara ve desteklenen ortamlar\u0131n durumuna ili\u015fkin \u015feffafl\u0131k sa\u011fl\u0131yoruz.<\/p>\n<ul>\n<li>Ayl\u0131k performans raporlar\u0131<\/li>\n<li>Olay trend analizi<\/li>\n<li>Sistem sa\u011fl\u0131\u011f\u0131 g\u00f6sterge panelleri<\/li>\n<li>Bilet durumu ve SLA raporlamas\u0131<\/li>\n<li>Operasyonel iyile\u015ftirme \u00f6nerileri<\/li>\n<\/ul>\n<h2>Teknoloji Y\u0131\u011f\u0131n\u0131<\/h2>\n<p>Kullan\u0131lacak ara\u00e7 seti, m\u00fc\u015fterinin ortam\u0131na, g\u00fcvenlik gereksinimlerine ve destek kapsam\u0131na ba\u011fl\u0131d\u0131r.<\/p>\n<ul>\n<li>Uzaktan eri\u015fim: AnyDesk, RustDesk, TeamViewer, RDP veya VPN<\/li>\n<li>\u0130zleme: Zabbix, Grafana, Nagios veya benzeri ara\u00e7lar<\/li>\n<li>Biletleme: GLPI, Jira, ServiceNow veya m\u00fc\u015fteri sistemleri<\/li>\n<li>Otomasyon: Ansible, PowerShell, Bash ve onaylanm\u0131\u015f komut dosyalar\u0131<\/li>\n<\/ul>\n<h2>Bigs Bili\u015fim ile Uzaktan \u00c7al\u0131\u015f\u0131n<\/h2>\n<p>E\u011fer kurulu\u015funuzun g\u00fcvenilir uzaktan BT deste\u011fine, sunucu y\u00f6netimine, altyap\u0131 izlemesine veya d\u0131\u015f kaynakl\u0131 teknik operasyonlara ihtiyac\u0131 varsa, Bigs Bili\u015fim size yard\u0131mc\u0131 olabilir.<\/p>\n<p>Bizimle ileti\u015fime ge\u00e7in <a href=\"mailto:info@bigsbilisim.com\">info@bigsbilisim.com<\/a> Uzaktan destek ihtiya\u00e7lar\u0131n\u0131z\u0131 g\u00f6r\u00fc\u015fmek \u00fczere.<\/p>\n<section id=\"faq\" class=\"bigs-faq-section\">\n<div class=\"bigs-faq-container\">\n<h2>S\u0131k\u00e7a Sorulan Sorular<\/h2>\n<div class=\"bigs-faq-item\">\n<h3>Bigs Bili\u015fim&#039;in Uzaktan Destek Modeli Nedir?<\/h3>\n<p>Bigs Bili\u015fim&#039;in Uzaktan Destek Modeli, kurulu\u015flar\u0131n s\u00fcrekli yerinde bulunmalar\u0131na gerek kalmadan teknik destek, sistem y\u00f6netimi, izleme ve altyap\u0131 operasyonlar\u0131n\u0131 uzaktan almalar\u0131n\u0131 sa\u011flayan y\u00f6netilen bir BT destek yakla\u015f\u0131m\u0131d\u0131r.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Uzaktan BT deste\u011fine hangi hizmetler dahildir?<\/h3>\n<p>Uzaktan BT deste\u011fi; teknik destek, sunucu y\u00f6netimi, Windows ve Linux deste\u011fi, izleme, sorun giderme, yama y\u00f6netimi, yedekleme kontrolleri, bilet i\u015flemleri, kullan\u0131c\u0131 deste\u011fi ve altyap\u0131 bak\u0131m\u0131 gibi hizmetleri i\u00e7erebilir.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Bigs Bili\u015fim hem kullan\u0131c\u0131lara hem de sunuculara uzaktan destek sa\u011flayabilir mi?<\/h3>\n<p>Evet. Bigs Bili\u015fim, son kullan\u0131c\u0131lar, sunucular, sanal makineler, bulut sistemleri, a\u011f ile ilgili sorunlar, izleme uyar\u0131lar\u0131 ve operasyonel altyap\u0131 g\u00f6revleri i\u00e7in uzaktan destek sa\u011flayabilir.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Hangi i\u015fletim sistemleri destekleniyor?<\/h3>\n<p>Bigs Bili\u015fim, destek kapsam\u0131na, eri\u015fim modeline ve m\u00fc\u015fteri gereksinimlerine ba\u011fl\u0131 olarak Windows, Linux ve macOS ortamlar\u0131n\u0131 desteklemektedir.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Uzaktan destek g\u00fcvenli mi?<\/h3>\n<p>Evet. Uzaktan destek, m\u00fc\u015fterinin g\u00fcvenlik gereksinimlerine ba\u011fl\u0131 olarak \u015fifreli oturumlar, VPN eri\u015fimi, onaylanm\u0131\u015f uzaktan eri\u015fim ara\u00e7lar\u0131, rol tabanl\u0131 eri\u015fim kontrol\u00fc, \u00e7ok fakt\u00f6rl\u00fc kimlik do\u011frulama ve oturum kayd\u0131 yoluyla sa\u011flanabilir.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Uzaktan destek, hizmet seviyesi anla\u015fmas\u0131 (SLA) taahh\u00fctleriyle birlikte sa\u011flanabilir mi?<\/h3>\n<p>Evet. Bigs Bili\u015fim, destek modeline, hizmet kapsam\u0131na, i\u015f kritikli\u011fine ve m\u00fc\u015fteri s\u00f6zle\u015fmesine ba\u011fl\u0131 olarak SLA tabanl\u0131 yan\u0131t ve \u00e7\u00f6z\u00fcm hedefleri belirleyebilir.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Bigs Bili\u015fim mevcut BT ekibimizle birlikte \u00e7al\u0131\u015fabilir mi?<\/h3>\n<p>Evet. Bigs Bili\u015fim, ek uzaktan destek kapasitesi, Seviye 2 veya Seviye 3 uzmanl\u0131\u011f\u0131, operasyonel yard\u0131m ve proje bazl\u0131 teknik teslimat sa\u011flayarak dahili BT ekibinizin bir uzant\u0131s\u0131 olarak \u00e7al\u0131\u015fabilir.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Uluslararas\u0131 \u015firketlere uzaktan destek sa\u011flayabilir misiniz?<\/h3>\n<p>Evet. Bigs Bili\u015fim, \u00f6zellikle T\u00fcrkiye&#039;den sistem y\u00f6netimi, altyap\u0131 deste\u011fi, izleme, otomasyon ve y\u00f6netilen BT hizmetlerine ihtiya\u00e7 duyan \u015firketler olmak \u00fczere, uluslararas\u0131 m\u00fc\u015fterilerine uzaktan destek sa\u011flayabilir.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Uzaktan destek i\u00e7in hangi ara\u00e7lar kullan\u0131l\u0131r?<\/h3>\n<p>Kullan\u0131lan ara\u00e7 seti m\u00fc\u015fteri gereksinimlerine ba\u011fl\u0131d\u0131r. Yayg\u0131n olarak kullan\u0131lan ara\u00e7lar aras\u0131nda VPN, RDP, AnyDesk, RustDesk, TeamViewer, Zabbix, Grafana, GLPI, Jira, ServiceNow, Ansible, PowerShell ve Bash yer alabilir.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Bigs Bili\u015fim uzaktan destek kapsam\u0131nda izleme hizmeti sa\u011flayabilir mi?<\/h3>\n<p>Evet. \u0130zleme, uzaktan destek modelinin bir par\u00e7as\u0131 olarak dahil edilebilir. Bigs Bili\u015fim, sistem sa\u011fl\u0131\u011f\u0131n\u0131, uyar\u0131lar\u0131, altyap\u0131 kullan\u0131labilirli\u011fini ve tekrarlayan operasyonel sorunlar\u0131 izlemenize yard\u0131mc\u0131 olabilir.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Uzaktan destek, proje bazl\u0131 \u00e7al\u0131\u015fmalar\u0131 da kapsayabilir mi?<\/h3>\n<p>Evet. Bigs Bili\u015fim, sunucu ge\u00e7i\u015fleri, yama y\u00fckleme, Active Directory yeniden yap\u0131land\u0131rmas\u0131, izleme uygulamas\u0131, otomasyon i\u015f ak\u0131\u015flar\u0131 ve altyap\u0131 iyile\u015ftirmeleri gibi uzaktan y\u00fcr\u00fct\u00fclen projeleri ger\u00e7ekle\u015ftirebilir.<\/p>\n<\/div>\n<div class=\"bigs-faq-item\">\n<h3>Bigs Bili\u015fim uzaktan destek hizmetini nas\u0131l kullanmaya ba\u015flayabiliriz?<\/h3>\n<p>Genellikle ba\u015flang\u0131\u00e7 noktas\u0131 bir ke\u015fif oturumudur. Bigs Bili\u015fim, destek ihtiya\u00e7lar\u0131n\u0131z\u0131, altyap\u0131 kapsam\u0131n\u0131z\u0131, eri\u015fim modelinizi, g\u00fcvenlik gereksinimlerinizi ve SLA beklentilerinizi inceler ve ard\u0131ndan uygun bir uzaktan destek modeli \u00f6nerir.<\/p>\n<\/div>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Uzaktan BT Destek Modeli: Modern i\u015fletmeler i\u00e7in g\u00fcvenli, \u00f6l\u00e7eklenebilir ve esnek uzaktan BT deste\u011fi. Bigs Bili\u015fim, s\u00fcrekli yerinde bulunmay\u0131 gerektirmeden son kullan\u0131c\u0131lar\u0131, sunucular\u0131 ve altyap\u0131y\u0131 desteklemek \u00fczere tasarlanm\u0131\u015f, tamamen y\u00f6netilen bir Uzaktan Destek Modeli sunmaktad\u0131r. Uzaktan BT destek hizmetlerimiz, kurulu\u015flar\u0131n sistemlerini daha verimli bir \u015fekilde \u00e7al\u0131\u015ft\u0131rmalar\u0131na yard\u0131mc\u0131 olur; bu hizmetler aras\u0131nda yard\u0131m masas\u0131 deste\u011fi, sunucu y\u00f6netimi, izleme, sorun giderme vb. yer almaktad\u0131r. <a title=\"Uzaktan Destek Modeli\" class=\"read-more\" href=\"https:\/\/www.bigsbilisim.com\/tr\/company\/remote-support-model\/\" aria-label=\"Remote Support Model hakk\u0131nda daha fazlas\u0131n\u0131 okuyun\">Devam\u0131n\u0131 oku<\/a><\/p>","protected":false},"author":1,"featured_media":1995,"parent":1808,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1591","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.4 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Remote IT Support Model | 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