Esenyurt / Istanbul - Turkey
+90 212 877 55 96

Remote Support Model — Secure & Scalable IT Support, Anywhere

We Provide Remote System Support and Management all over the World.

🖥️ Remote Support Model

Modern IT Support, Delivered Remotely — Secure, Scalable, and Always Available.

At Bigs Bilişim, we offer a flexible and fully-managed Remote Support Model designed to provide proactive, real-time assistance to end users, servers, and infrastructure — without the need for on-site presence.

🔧 Key Features

✅ 24/7 Remote Monitoring & Support
✅ Multi-platform support (Windows, Linux, macOS)
✅ Helpdesk & Ticketing Integration
✅ Remote Desktop & CLI Support Tools
✅ Secure VPN or agent-based access
✅ SLAs with defined response and resolution times
✅ ITIL-aligned support structure

💼 Who is it for?

Our Remote Support Model is ideal for:

SMBs and Enterprises with distributed teams

Remote-first companies needing centralized IT support

International clients seeking cost-effective system administration in Turkey and EMEA

OEM vendors and technology partners requiring Level 2/3 support services

 

🧩 Delivery Options

🔹 Fully Outsourced IT Support

We act as your IT department — handling all aspects of user support, system monitoring, and infrastructure maintenance.

🔹 Augmented IT Teams

We integrate with your internal IT staff as a remote extension — boosting your support capacity without hiring overhead.

🔹 Project-Based Remote Ops

From server migrations to patch management and AD restructuring, we execute remote projects with precision.

 

🔐 Security & Compliance

We follow strict security protocols to protect your systems:

Encrypted sessions (TLS/SSL)

Two-Factor Authentication (2FA)

Role-based access control (RBAC)

Full audit trails and session logs

GDPR & ISO 27001-aligned practices

 

📊 Reporting & Visibility

Monthly performance reports

Incident trend analytics

System health dashboards

Ticket SLAs and KPI tracking

 

🔗 Technology Stack

We leverage tools like:

AnyDesk, RustDesk, TeamViewer, or RDP/VPN

Zabbix, Grafana, Nagios (for monitoring)

GLPI, Jira, or ServiceNow (for ticketing)

Ansible, PowerShell, Bash (for automation)

 

📞 Let’s Work Remotely

Looking for a reliable partner to support your IT operations?
📧 Contact us at [email protected] to discuss your remote support needs.