🖥️ Remote Support Model
Modern IT Support, Delivered Remotely — Secure, Scalable, and Always Available.
At Bigs Bilişim, we offer a flexible and fully-managed Remote Support Model designed to provide proactive, real-time assistance to end users, servers, and infrastructure — without the need for on-site presence.
🔧 Key Features
✅ 24/7 Remote Monitoring & Support
✅ Multi-platform support (Windows, Linux, macOS)
✅ Helpdesk & Ticketing Integration
✅ Remote Desktop & CLI Support Tools
✅ Secure VPN or agent-based access
✅ SLAs with defined response and resolution times
✅ ITIL-aligned support structure
💼 Who is it for?
Our Remote Support Model is ideal for:
SMBs and Enterprises with distributed teams
Remote-first companies needing centralized IT support
International clients seeking cost-effective system administration in Turkey and EMEA
OEM vendors and technology partners requiring Level 2/3 support services
🧩 Delivery Options
🔹 Fully Outsourced IT Support
We act as your IT department — handling all aspects of user support, system monitoring, and infrastructure maintenance.
🔹 Augmented IT Teams
We integrate with your internal IT staff as a remote extension — boosting your support capacity without hiring overhead.
🔹 Project-Based Remote Ops
From server migrations to patch management and AD restructuring, we execute remote projects with precision.
🔐 Security & Compliance
We follow strict security protocols to protect your systems:
Encrypted sessions (TLS/SSL)
Two-Factor Authentication (2FA)
Role-based access control (RBAC)
Full audit trails and session logs
GDPR & ISO 27001-aligned practices
📊 Reporting & Visibility
Monthly performance reports
Incident trend analytics
System health dashboards
Ticket SLAs and KPI tracking
🔗 Technology Stack
We leverage tools like:
AnyDesk, RustDesk, TeamViewer, or RDP/VPN
Zabbix, Grafana, Nagios (for monitoring)
GLPI, Jira, or ServiceNow (for ticketing)
Ansible, PowerShell, Bash (for automation)
📞 Let’s Work Remotely
Looking for a reliable partner to support your IT operations?
📧 Contact us at [email protected] to discuss your remote support needs.