Esenyurt / Istanbul - Turkey
+90 212 877 55 96

Outsorcing Services

We Provide Remote System Support and Management all over the World.

Outsourcing Services

Efficient. Scalable. Reliable. — Outsourced IT Services by Bigs Bilişim

At Bigs Bilişim, we provide comprehensive Outsourcing Services designed to optimize your IT investments, reduce operational overhead, and ensure constant system reliability — whether your organization needs full IT department support or targeted technical expertise.


🔧 What We Offer

24/7 Remote & On‑Site IT Support

  • Proactive ticket and incident management

  • SLA-backed response and resolution times

  • Windows, Linux, macOS, networking, and hardware support

Infrastructure Management

  • Virtualization (VMware, Hyper-V, Citrix)

  • Server, storage (SAN/NAS), and network administration

  • Active Directory, Exchange, and Linux systems

Helpdesk & User Support

  • Multi-channel helpdesk: phone, email, chat, portal

  • Tiered support model: Tier‑1 triage, Tier‑2 escalation

  • End-user training and documentation

Cloud & Hybrid Management

  • Azure & AWS administration and billing optimization

  • Migration planning and cloud-native workload deployment

  • Hybrid setups with on‑prem integrations

Security & Compliance Services

  • VPN, firewall, IDS/IPS administration

  • Antivirus, patching, backup, and DR strategy

  • SIEM monitoring, vulnerability scanning, DLP enforcement

Project-Based Support

  • Migrations, upgrades, server builds

  • DevOps support on-prem and cloud

  • Help with infrastructure automation & scripting


🌟 Why Outsource with Us?

  • Cost Efficiency: Scale support without hiring overhead

  • Skill Access: Gain specialized IT expertise on-demand

  • Reliability: Redundant support with clear SLAs

  • Focus: Let your team concentrate on core business

  • Compliance: Knowledgeable about KVKK, GDPR, ISO 27001


🧭 How It Works

  1. Define – Scope your needs and SLAs

  2. Plan & Onboard – Credential setup, access, and ticketing tools

  3. Operate – Deliver full support and maintenance

  4. Measure – KPI monitoring and monthly reporting

  5. Optimize – Regular reviews and continuous improvement


📈 Business Outcomes

  • Reduced downtime & faster incident resolution

  • Optimized IT resource usage

  • Consistent updates and patching

  • Clear visibility with performance reporting

  • Reliable disaster recovery readiness