Managed IT & Outsourcing Services
Efficient. Scalable. Reliable. — Managed IT & Outsourced IT Services by Bigs Bilişim
At Bigs Bilişim, we provide comprehensive Managed IT & Outsourcing Services designed to optimize your IT investments, reduce operational overhead, and ensure constant system reliability — whether your organization needs full IT department support or targeted technical expertise. Our managed services are powered by ADIM, our AI-driven autonomous monitoring and remediation platform, enabling faster incident resolution and proactive infrastructure care.
What We Offer
Flexible Remote & On-Site IT Support
- Proactive ticket and incident management
- SLA-backed response and resolution times
- Windows, Linux, macOS, networking, and hardware support
Infrastructure Management
- Virtualization (VMware, Hyper-V, Citrix)
- Server, storage (SAN/NAS), and network administration
- Active Directory, Exchange, and Linux systems
Helpdesk & User Support
- Multi-channel helpdesk: phone, email, chat, portal
- Tiered support model: Tier‑1 triage, Tier‑2 escalation
- End-user training and documentation
Cloud & Hybrid Management
- Azure & AWS administration and billing optimization
- Migration planning and cloud-native workload deployment
- Hybrid setups with on‑prem integrations
AI-Powered Monitoring & Autonomous Remediation (ADIM)
- 24/7 infrastructure monitoring with Zabbix, enhanced by our ADIM AI platform
- Autonomous incident diagnosis and remediation with human-in-the-loop approval
- Alert-noise reduction, runbook automation, and operational memory that learns from every incident
- Transparent reporting via live dashboards (runbook outcomes, AI decision quality, host health)
Security & Compliance Services
- VPN, firewall, IDS/IPS administration
- Antivirus, patching, backup, and DR strategy
- SIEM monitoring, vulnerability scanning, DLP enforcement
Project-Based Support
- Migrations, upgrades, server builds
- DevOps support on-prem and cloud
- Help with infrastructure automation & scripting
Why Outsource with Us?
- Cost Efficiency: Scale support without hiring overhead
- Skill Access: Gain specialized IT expertise on-demand
- Reliability: Redundant support with clear SLAs
- Focus: Let your team concentrate on core business
- Compliance: Knowledgeable about KVKK, GDPR, ISO 27001
- AI-Augmented Operations: ADIM resolves common incidents in seconds, not hours — reducing downtime and manual toil
How It Works
- Define – Scope your needs and SLAs
- Plan & Onboard – Credential setup, access, and ticketing tools
- Operate – Deliver full support and maintenance
- Measure – KPI monitoring and monthly reporting
- Optimize – Regular reviews and continuous improvement
Business Outcomes
- Reduced downtime & faster incident resolution
- Optimized IT resource usage
- Consistent updates and patching
- Clear visibility with performance reporting
- Reliable disaster recovery readiness
Frequently Asked Questions
Answers to common questions about Bigs Bilişim managed IT, outsourcing, remote support and infrastructure operations services.
What are Managed IT & Outsourcing Services?
Managed IT & Outsourcing Services allow organizations to receive ongoing technical support, infrastructure management and specialized IT expertise from an external partner. Bigs Bilişim helps companies operate servers, cloud systems, networks, security controls and user support processes with a scalable service model.
What types of IT systems can Bigs Bilişim manage?
Bigs Bilişim can manage Windows and Linux servers, Active Directory, Exchange, DNS, IIS, MSSQL, VMware, Hyper-V, Citrix, Azure, AWS, network devices, backup systems, monitoring tools and related enterprise infrastructure components.
Do you provide remote IT support?
Yes. Bigs Bilişim provides remote IT support for infrastructure operations, server administration, incident response, troubleshooting, monitoring, patching, user support and operational reporting. On-site support can also be planned depending on project or customer needs.
Can Bigs Bilişim provide dedicated IT resources?
Yes. Bigs Bilişim can provide dedicated or flexible IT resources based on customer requirements. This may include system administrators, cloud engineers, DevOps engineers, support specialists or project-based technical consultants.
What is the difference between managed IT and project-based IT support?
Managed IT is an ongoing service model focused on daily operations, monitoring, incident response, maintenance and continuous improvement. Project-based IT support is focused on a defined task such as migration, upgrade, server deployment, cloud setup or DevOps implementation.
Can you support both cloud and on-premise environments?
Yes. Bigs Bilişim supports cloud, on-premise and hybrid environments. This includes Azure, AWS, local data centers, virtualization platforms, Windows/Linux servers, Active Directory, networking and integration between cloud and internal systems.
Do you provide monitoring and reporting as part of managed IT services?
Yes. Monitoring and reporting can be included in managed IT services. Bigs Bilişim can provide infrastructure monitoring, alert handling, incident tracking, monthly reports, service visibility dashboards and AI-assisted monitoring workflows where suitable.
What is ADIM and how does it improve managed IT services?
ADIM is Bigs Bilişim’s AI-powered autonomous monitoring and remediation platform. It combines Zabbix monitoring, AI decision-making and automated runbooks to detect, diagnose and resolve infrastructure incidents — often within seconds. Critical actions always require human approval, and all activity is visible through customer-facing dashboards. ADIM is included as part of our managed IT service model where suitable.
How do you handle security in managed IT services?
Bigs Bilişim includes security-focused practices such as access control, patching support, firewall and VPN administration, backup checks, endpoint protection, hardening, vulnerability reduction, log review and compliance-oriented operational improvements.
Which companies benefit most from managed IT outsourcing?
Managed IT outsourcing is especially useful for companies that need reliable infrastructure support but do not want to expand their internal IT team for every skill area. It is also valuable for organizations with hybrid infrastructure, limited internal capacity, recurring incidents or project-heavy IT operations.
How can a company start working with Bigs Bilişim?
The first step is to define your current infrastructure, support needs, service expectations and priority risks. Bigs Bilişim can then prepare a managed service, outsourcing or project-based engagement model with clear scope, responsibilities and reporting.
Ready to strengthen your IT operations?
Tell us about your infrastructure, security, or automation challenge and a senior engineer will get back to you within one business day.