Monitoring • Log Management • AI-Assisted Operations

Turn Monitoring Alerts Into Controlled Operational Action

Bigs Bilişim helps organizations move beyond passive monitoring by adding an AI-assisted operations layer to existing monitoring and log management environments.

Our service supports alert triage, noise reduction, runbook selection, first-response automation, post-action verification, escalation rules, dashboarding and operational reporting across Windows, Linux, cloud and hybrid infrastructure.

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Explore AI-Assisted Operations

What the Service Includes

We combine monitoring, log visibility, automation and operational decision logic to reduce repetitive L1 workload and improve incident response consistency.

Alert Classification

Incoming alerts are categorized by type, severity, recurrence and operational impact to separate real incidents from noise.

Runbook Mapping

Known incident types can be mapped to approved runbooks for controlled first-response actions and standard handling.

Controlled Automation

Safe and approved scenarios can trigger automated actions, while risky or repeated incidents are escalated for human review.

Post-Action Validation

After remediation, the service can perform post-checks to verify whether the issue is actually resolved.

Log Visibility

Logs and metrics can be collected, filtered and visualized to support faster investigation and better operational context.

Operational Reporting

Dashboards and reports show handled alerts, recurring problems, auto-remediation results and incidents requiring attention.

Monitoring and Log Management Capabilities

The goal is not only to collect alerts and logs, but to convert them into meaningful operational decisions.

Monitoring Operations

  • Infrastructure health monitoring
  • Windows and Linux service checks
  • CPU, memory, disk and agent status visibility
  • Alert classification and escalation workflows
  • AI-assisted incident summary generation

Log Management

  • Centralized log collection and analysis
  • Application, system and security log visibility
  • Dashboards for operations and troubleshooting
  • Log-based alerting and event correlation
  • Reporting for audit and operational review

Tools and Technologies

We can work with your existing monitoring stack or help design a practical monitoring and observability architecture.

Zabbix
Grafana
ELK
Prometheus
Loki
Windows Server
Linux
PowerShell
Bash
n8n Workflows
Runbook Automation
AI-Assisted Triage

Delivery Model

We start with assessment and then expand based on incident scope, runbook maturity and operational priorities.

Assess

We review your current monitoring tools, alert volume, log sources, repeated incidents and escalation model.

Design

We define alert categories, dashboards, runbooks, escalation rules and safe automation boundaries.

Implement

We configure dashboards, integrations, workflows, notifications and controlled first-response actions.

Operate

We support pilot or production rollout, monthly reporting, runbook tuning and continuous improvement.

Validate

We verify whether automated actions resolve the issue and whether escalation is needed.

Improve

We expand runbooks, add new integrations and reduce repetitive operational workload over time.

Best Fit For

This service is ideal for organizations that already have monitoring data but still rely heavily on manual interpretation and response.

Operational Teams

  • IT operations teams with repetitive L1 workload
  • Internal NOC and monitoring teams
  • Managed service providers
  • Hybrid Windows and Linux environments

Business Needs

  • Reducing alert fatigue
  • Improving incident response consistency
  • Creating measurable operational reports
  • Moving from passive monitoring to action-oriented operations

Commercial Model

Pricing is provided based on environment size, monitored systems, log sources, incident scope, runbook count and integration requirements.

Engagement Options

  • Initial monitoring and log management assessment
  • Pilot implementation for selected systems or incident types
  • Monthly managed monitoring and operations support
  • Runbook automation and integration expansion
  • Custom dashboarding and operational reporting

Need More Than Alert Visibility?

Bigs Bilişim can help your team transform monitoring alerts and log data into structured decisions, controlled automation and measurable operational outcomes.

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Frequently Asked Questions

Answers to common questions about Bigs Bilişim monitoring, log management and AI-assisted operations services.

What is Monitoring & Log Management?
Monitoring & Log Management is the process of collecting infrastructure metrics, alerts, system events and application logs to improve visibility, troubleshooting, incident response and operational reporting across IT environments.
How is this different from traditional monitoring?
Traditional monitoring usually generates alerts and leaves the interpretation to human operators. Bigs Bilişim adds an AI-assisted operations layer that can classify alerts, map them to runbooks, trigger controlled first-response actions and escalate when human review is required.
Which monitoring tools does Bigs Bilişim work with?
Bigs Bilişim can work with monitoring and observability tools such as Zabbix, Grafana, Prometheus, ELK, Loki and related log management platforms. We can also integrate monitoring outputs into automation and reporting workflows.
Can you monitor both Windows and Linux systems?
Yes. Bigs Bilişim supports monitoring and operational workflows for both Windows and Linux environments, including service status, agent health, CPU, memory, disk usage, logs, scheduled tasks and infrastructure-level events.
Can monitoring alerts trigger automated actions?
Yes, but only for approved and controlled scenarios. Bigs Bilişim can design runbooks for safe actions such as service checks, agent restart, diagnostic collection, disk checks or escalation. Risky or repeated incidents can be routed to human review.
What is alert triage?
Alert triage is the process of reviewing and classifying alerts by severity, type, repetition, affected system and probable cause. This helps reduce noise and allows teams to focus on incidents that actually require action.
Do you provide dashboards and monthly reports?
Yes. Bigs Bilişim can provide dashboards and reports showing alert volume, recurring issues, resolved incidents, failed remediations, systems requiring attention and operational trends over time.
Can you integrate monitoring with n8n or automation workflows?
Yes. Bigs Bilişim can integrate monitoring systems with workflow automation platforms such as n8n to route alerts, trigger runbooks, notify administrators, create reports and coordinate operational actions.
Who is this service best suited for?
This service is best suited for IT operations teams, MSPs, NOC teams and organizations with mixed Windows/Linux environments that want to reduce repetitive L1 workload and improve incident response consistency.
How can a company start a monitoring and log management project with Bigs Bilişim?
The first step is an assessment of the existing monitoring environment, alert volume, log sources, incident types and operational process. Bigs Bilişim can then propose a pilot, production rollout or monthly managed service model.