Managed IT & Outsourcing Services

Efficient. Scalable. Reliable. — Managed IT & Outsourced IT Services by Bigs Bilişim

At Bigs Bilişim, we provide comprehensive Managed IT & Outsourcing Services designed to optimize your IT investments, reduce operational overhead, and ensure constant system reliability — whether your organization needs full IT department support or targeted technical expertise.

🔧 What We Offer

✅ Flexible Remote & On-Site IT Support

  • Proactive ticket and incident management

  • SLA-backed response and resolution times

  • Windows, Linux, macOS, networking, and hardware support

✅ Infrastructure Management

  • Virtualization (VMware, Hyper-V, Citrix)

  • Server, storage (SAN/NAS), and network administration

  • Active Directory, Exchange, and Linux systems

✅ Helpdesk & User Support

  • Multi-channel helpdesk: phone, email, chat, portal

  • Tiered support model: Tier‑1 triage, Tier‑2 escalation

  • End-user training and documentation

✅ Cloud & Hybrid Management

  • Azure & AWS administration and billing optimization

  • Migration planning and cloud-native workload deployment

  • Hybrid setups with on‑prem integrations

✅ Security & Compliance Services

  • VPN, firewall, IDS/IPS administration

  • Antivirus, patching, backup, and DR strategy

  • SIEM monitoring, vulnerability scanning, DLP enforcement

✅ Project-Based Support

  • Migrations, upgrades, server builds

  • DevOps support on-prem and cloud

  • Help with infrastructure automation & scripting

🌟 Why Outsource with Us?

  • Cost Efficiency: Scale support without hiring overhead

  • Skill Access: Gain specialized IT expertise on-demand

  • Reliability: Redundant support with clear SLAs

  • Focus: Let your team concentrate on core business

  • Compliance: Knowledgeable about KVKK, GDPR, ISO 27001

🧭 How It Works

  1. Define – Scope your needs and SLAs

  2. Plan & Onboard – Credential setup, access, and ticketing tools

  3. Operate – Deliver full support and maintenance

  4. Measure – KPI monitoring and monthly reporting

  5. Optimize – Regular reviews and continuous improvement

📈 Business Outcomes

  • Reduced downtime & faster incident resolution

  • Optimized IT resource usage

  • Consistent updates and patching

  • Clear visibility with performance reporting

  • Reliable disaster recovery readiness

Frequently Asked Questions

Answers to common questions about Bigs Bilişim managed IT, outsourcing, remote support and infrastructure operations services.

What are Managed IT & Outsourcing Services?
Managed IT & Outsourcing Services allow organizations to receive ongoing technical support, infrastructure management and specialized IT expertise from an external partner. Bigs Bilişim helps companies operate servers, cloud systems, networks, security controls and user support processes with a scalable service model.
What types of IT systems can Bigs Bilişim manage?
Bigs Bilişim can manage Windows and Linux servers, Active Directory, Exchange, DNS, IIS, MSSQL, VMware, Hyper-V, Citrix, Azure, AWS, network devices, backup systems, monitoring tools and related enterprise infrastructure components.
Do you provide remote IT support?
Yes. Bigs Bilişim provides remote IT support for infrastructure operations, server administration, incident response, troubleshooting, monitoring, patching, user support and operational reporting. On-site support can also be planned depending on project or customer needs.
Can Bigs Bilişim provide dedicated IT resources?
Yes. Bigs Bilişim can provide dedicated or flexible IT resources based on customer requirements. This may include system administrators, cloud engineers, DevOps engineers, support specialists or project-based technical consultants.
What is the difference between managed IT and project-based IT support?
Managed IT is an ongoing service model focused on daily operations, monitoring, incident response, maintenance and continuous improvement. Project-based IT support is focused on a defined task such as migration, upgrade, server deployment, cloud setup or DevOps implementation.
Can you support both cloud and on-premise environments?
Yes. Bigs Bilişim supports cloud, on-premise and hybrid environments. This includes Azure, AWS, local data centers, virtualization platforms, Windows/Linux servers, Active Directory, networking and integration between cloud and internal systems.
Do you provide monitoring and reporting as part of managed IT services?
Yes. Monitoring and reporting can be included in managed IT services. Bigs Bilişim can provide infrastructure monitoring, alert handling, incident tracking, monthly reports, service visibility dashboards and AI-assisted monitoring workflows where suitable.
How do you handle security in managed IT services?
Bigs Bilişim includes security-focused practices such as access control, patching support, firewall and VPN administration, backup checks, endpoint protection, hardening, vulnerability reduction, log review and compliance-oriented operational improvements.
Which companies benefit most from managed IT outsourcing?
Managed IT outsourcing is especially useful for companies that need reliable infrastructure support but do not want to expand their internal IT team for every skill area. It is also valuable for organizations with hybrid infrastructure, limited internal capacity, recurring incidents or project-heavy IT operations.
How can a company start working with Bigs Bilişim?
The first step is to define your current infrastructure, support needs, service expectations and priority risks. Bigs Bilişim can then prepare a managed service, outsourcing or project-based engagement model with clear scope, responsibilities and reporting.